Support
Get help with WanderGuide Tours accounts, tours, privacy requests, safety reports, and subscriptions.
How To Get Help
Email ahmad.m.aldajani@dajanidaoudi.onmicrosoft.com for account, billing, privacy, or safety support.
Include your account email, device type, and a concise description of the issue. Do not send passwords, payment card numbers, precise live location, or sensitive private documents.
Account And Privacy Requests
Use the in-app Profile screen to export your account data or delete your account. For other privacy questions, contact support and include the email address associated with the account.
If you need sign-in or password help, email support with your WanderGuide Tours account email and device type. Do not send passwords; support will never ask for your password.
Safety And Content Reports
Report unsafe route guidance, inaccurate AI-generated information, offensive generated content, or group-tour abuse through support so the issue can be reviewed.
For faster review, include the tour name, invite code if it was a group tour, approximate city, what looked wrong or unsafe, and a screenshot if it is safe to share.
Subscriptions
WanderGuide Tours Premium is $7.99/month or $49.99/year as an auto-renewing subscription billed through the Apple ID used for purchase.
Manage or cancel anytime in your App Store subscription settings. Use Restore Purchase in the Profile screen if an active purchase does not appear after reinstalling the app or changing devices.
For billing support, include your WanderGuide Tours account email and the store used for purchase. Do not send full receipt screenshots, transaction IDs, payment details, Apple ID passwords, or Google passwords. Refund requests are handled by the Apple App Store according to store purchase support policies.